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Client Accounts

What Clients Have Said About Their Experience

Pension matters are rarely simple, and the process is not always short. These accounts reflect what the engagement looks like from the client's side.

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11+

Years in Practice

340+

Matters Completed

4.7

Average Client Rating

2 days

Response Commitment

Client Accounts

Testimonials from Past Clients

Somchai Kongkeo

Khon Kaen Province

I came in because my contribution records from a small factory I worked at in the 1990s were almost entirely missing. The employer had long since closed. Anong's office spent several months tracking down what remained and was very straightforward about which records could not be recovered. The written summary they produced was clear enough that the relevant authority accepted the position without further dispute.

Pension Records Reconstruction · March 2025

Nipa Phomthong

Mahasarakham

I had been told by my former employer's pension office that my entitlement was a certain amount, and something about the figure did not sit right with me. Anong's practice obtained the scheme documentation and ran the calculation independently. The difference was not enormous but it was meaningful. The process took a couple of months and I was kept informed throughout, though the written updates were sometimes brief.

Occupational Scheme Review · February 2025

Wichit Srisombat

Udon Thani

The dual-track situation I found myself in took over eight months to resolve, which I was told to expect at the outset. What I appreciated was that I received a letter from the practice at each significant stage, and I never had to chase for an update. The final position paper was something I could actually read and understand, which is not always the case with legal documents in my experience.

Dual-Track Coordination · April 2025

Ratree Jaruwan

Khon Kaen City

After my husband passed, I was trying to understand what pension entitlement he might have had from his years working in provincial government. The office handled the matter with patience and was respectful throughout. They were honest that some records were simply not recoverable, but what they did find was organised carefully into a document I could pass to the relevant office.

Pension Records Reconstruction · January 2025

Prasert Charoenwong

Kalasin Province

I had expected the scheme review to be quick given how straightforward my career looked on paper. It took longer than I had hoped — about nine weeks in total — because obtaining the scheme documentation from my former employer's administrator proved more complicated than expected. The office handled the correspondence and did not ask me to get involved in that part, which I appreciated. The final outcome was that the entitlement was confirmed at a higher figure than originally stated.

Occupational Scheme Review · March 2025

Maneerat Thipwan

Roi Et Province

My situation involved both a state pension and a private scheme from a company I worked for in the 1980s, and the two figures did not add up correctly when combined. I had tried raising this myself with both administrators and made no progress. Anong Advocates handled the correspondence formally, and the matter was eventually resolved in about seven months. I was kept informed without being asked to manage any of it myself.

Dual-Track Coordination · April 2025

Case Studies

Three Matters in Detail

These accounts have been summarised with the consent of the relevant clients. Names and identifying details have been adjusted.

Case Study · Records Reconstruction

A retired agricultural worker with 28 years of fragmented employment records

Challenge

The client had worked for six different employers across three decades, several of which had either dissolved or been acquired. Fewer than twelve years of contribution records could be located through standard channels. The client's pension entitlement was calculated by the relevant authority on the basis of available records only, leaving a significant portion unaccounted for.

What We Did

We traced successor entities for three of the dissolved employers and made formal record requests to each. For the remaining two employers, we contacted the relevant labour department archives and were able to recover partial records. We then prepared witness statements from two former colleagues who could attest to the client's employment periods.

Outcome

An additional 11 years of contribution records were documented or attested. The authority accepted the reconstruction and recalculated entitlement accordingly. The process took approximately four months from initial engagement to submission of the completed file. The client's recalculated entitlement was materially higher than the original figure.

"I had not expected much given how long ago some of those jobs were. The office was methodical and kept me informed without making me feel like a burden."

Case Study · Scheme Review

A scheme administrator's calculation disputed by a retiring teacher

Challenge

The client had received a pension estimate from the administrator of her former employer's occupational scheme. The figure was lower than she had calculated based on her reading of the scheme booklet. The administrator maintained the calculation was correct but did not provide a worked example, and the client was unable to identify where the discrepancy arose.

What We Did

We obtained the full scheme documentation, which was more detailed than the client-facing booklet. We identified a transition provision that affected benefits for members who had worked across different earning bands during a specific period. The administrator had applied this provision correctly, but had not explained it. We confirmed the administrator's figure and provided the client with a written explanation of the applicable rule.

Outcome

The administrator's calculation was confirmed as accurate. While this was not the result the client had hoped for, she described the outcome as satisfactory because she could now understand the basis for the figure. The engagement took seven weeks. The written summary was shared with a family member who had legal training and confirmed the analysis was sound.

"It was not the answer I wanted, but it was an honest one. I now understand my pension, which is more than I could say before."

Case Study · Dual-Track Coordination

A public sector retiree receiving both state and occupational pension streams

Challenge

The client had worked for a provincial government body and later for a private hospital. Both employments had generated pension entitlement. When both streams became payable, the combined figure was lower than the client expected based on separate statements from each administrator. Neither administrator was willing to engage with the other's calculation.

What We Did

We read both sets of scheme rules and identified an abatement provision in the occupational scheme that reduced the private entitlement where the member also received a public sector pension above a certain threshold. We confirmed that this provision had been applied, drafted a formal letter to the private scheme administrator requesting confirmation of the calculation basis, and obtained a written response that confirmed the position and provided a worked example.

Outcome

The combined entitlement was confirmed as accurate once the abatement provision was understood. The client received a clear written explanation from the practice and a confirmed response from the administrator. The matter took nine months. The client chose to accept the position and indicated that clarity was the primary objective in any event.

"Nine months is a long time, but the office told me at the beginning that was likely. They were right about that, and right about most other things too."

Reach Us

Contact Anong Advocates

Telephone

+66 90 318 6452

[email protected]

Office

102/7 Mittraphap Road, Nai Mueang, Khon Kaen

Hours

Mon–Fri 9:00–17:00
Sat 9:00–12:00

Professional Standing

Credentials and Affiliations

Lawyers Council of Thailand

Registered member since 2005

Employment Law CPD

Ongoing professional development, current year

Professional Indemnity

Active coverage for all engagements

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